The more you know about your customers, the better you can anticipate what they’ll want from you next. By using a master customer record in this way, organizations like Methods have seen a 40% reduction in back office costs. And with just one system of record, you’ll also simplify compliance processes and production of audit trails. You only have to manage one customer dataset, so reporting is easy and accurate. With a master customer record, you can generate an invoice straight from a sales opportunity. At the same time, financial leaders gain a wealth of data with which to develop strategic insight into things like pricing adjustments, contract amendments, service delivery tracking, and more - all of which lead to amazing customer service. Customer-facing staff can answer any question and provide immediate, high-quality support. With a single record, you see everything that’s happening across the customer journey in real-time. Companies like digital media giant FCR media are calling these 360° views “game-changing.” Superior customer service Instead of waiting days or even weeks for teams to be in sync, everyone from sellers to accountants can do their work with the same view of critical customer data. Every conversation, every transaction, every request, and every documented customer interaction can be accessible from one place. Imagine everyone - sales, finance, service delivery, support, and beyond - inputting and having real-time access to all the customer information that matters most.
0 kommentar(er)
